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We ask if there is ever a problem, you let us know and give us a chance to fix it.
We ship USPS with delivery confirmation, if there is an issue with delivery, we will provide you with the tracking number and ask you to call your own post office with that number. Post Masters have access to more detail in delivery confirmation than we do.
If we have made a mistake, you need to do nothing. We will reship at our cost.
1. Personalized Items can not be returned. If there is an error, we'll correct it. If you're ordering a large amount of luminaries and aren't sure they're what you want, please ask us to ship a sample (not free!)
2. Other than personalized luminaries, you can return any to the address listed, for any reason within 30 days. Shipping costs are not refunded.
With so many different luminaries we can't keep everything in stock, all the time. Sometimes we have to make the luminary just for you. 90% of our orders are recieved within 2 weeks. If you need a luminary by a certain date, we encourage you to note that date in the comments section of our web cart. If we CANNOT meet your date, we'll let you know. For orders of 50 or more pieces, we really need a month's notice so that we can plan around our regular orders.
Ealain Draoi® Candle Luminaries P.O. Box 208
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